Monjava Coffee (Nievole Distributors Pty Ltd. ACN 127 871 621) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) as enacted via the Privacy Amendment (Enhancing Privacy Protection) Act 2012(Cth) effective March 12, 2014 to ensure we comply with the Australian Privacy Principles for the collection, holding, use and disclosure of personal information.
The policy applies to an individual, which holds the meaning of a “natural person” only. Examples of personal information the policy applies to include:
You’re important to us, so we may collect information to assist us in responding to your queries, as part of the recruitment and selection process, to provide you with the products and services you require and in relation to competitions that we run from time to time. The information collected is only that which is reasonably necessary for us to provide you with our services, functions or activities. If you do not wish to disclose your personal information to us, then we may not be able to respond satisfactorily to your query or request.
Monjava Coffee collects information about your use of our website by recording your IP address, country, pages downloaded, date / time of visit and the type of browser used. For example, if you send us an e-mail, we may collect your name, address and e-mail address to respond to your enquiry; however, we will not disclose this information without your consent. This information is stored in a secure location which cannot be accessed from our website. The information is analysed for statistics on the popularity of our website and no attempt is made to identify users except where required by law.
We try to ensure that any personal information that we hold is accurate, complete and up to date. We do this by collecting information about a person as much as possible from the person. Another way that we do this is by correcting your personal information if it is incorrect and you request us to do so.
We may, with your consent, also collect personal information so we can provide you with direct marketing information which may be of interest to you. We will not disclose that information to others unless you have consented, or are required to disclose it by law. We will give you the opportunity not to receive this marketing information when we collect your details or on occasions when we send such material to you. We continue to be bound by the SPAM Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth) when we undertake direct marketing and we comply with the provisions of these Acts.
Where an individual has consented to the use or disclosure of personal information, we shall only use that information for the primary purpose for which it was collected. We may use the information for a related secondary purpose such as:
Should we use the information for a secondary purpose. The Company will maintain a written note of its’ use.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.
We may use remarketing and other audiences’ features to reach people who have previously visited our website. The purpose is to help match interests relevant to you. This means we or third parties may show ads across our site. It is possible to opt out of these advertising cookies. For more information visit www.privacychoice.org or other relevant sites.
You may wish to deal with us anonymously or using a pseudonym (a false name that is not your actual name), for example, if you wish to make an enquiry about the availability or price of a particular product. In these circumstances we will respond to your query without seeking to collect personal information about you. However, in those circumstances where it is impracticable for us to deal with you if you do not identify yourself, then we are not obliged to give you the option of anonymity or of using a pseudonym. We will inform you if we believe that such a situation exists. If you choose not to provide us with personal information then we may not be able to provide you with the good or service that you seek.
We do not sell or disclose the personal information that we hold to any person outside Monjava Coffee for direct marketing by that other person. Personal information that we hold may be exchanged between different businesses within the group of companies to which Monjava Coffee belongs or to other related parties. This disclosure is permitted by the Privacy Act 1988. Personal information that we hold may be disclosed to agents or contractors who act on our behalf to collect debts or recover goods and to service contractors and companies that provide support to our customers. We may also disclose personal information to our solicitors and accountants. The identity of these people may change from time to time. We are not likely to disclose personal information to overseas recipients.
Any unsolicited information the Company receives, that could not have been collected as if we had solicited ourselves, will be destroyed unless after notifying you, we are advised we may hold the information. The information will then be stored and managed in compliance with the remainder of the Privacy Principles.
Monjava Coffee shall take reasonable steps to protect personal or sensitive information we hold from misuse, loss, unauthorised access, modifications or disclosure.
Where personal or sensitive information is stored (either electronically or by other means), information will be identified as being “confidential” and access shall be restricted through either lockable storage or electronic password.
The Company has strict internal computer access policies and procedures that require staff to follow the Australia Privacy Principles, including specifically, security of personal information.
Where identifiers are used, they shall not use an individual’s tax file number or other number which has been assigned by a government agent or agency.
Personal or sensitive information which is collected shall be destroyed or de-identified once it is no longer required for its primary purpose, including information collected as part of the recruitment process.
Documents will be destroyed either through the use of a shredding device, or disposed of in a secured bin for collection by an approved document management organisation.
Electronic files containing personal or confidential information shall be erased. The Company has strict internal computer access policies and procedures that require staff to follow the Australia Privacy Principles, including specifically, when advised, the requirement to suitably and efficiently destroy personal information.
The Privacy Act provides you with access to personal information held about you and you may ask us to correct inaccurate information if required. You may be charged a fee for accessing your personal information and will need to establish your identity and right to that information. Requests for access should be directed to our Privacy Officer.
Access to personal information held on an individual will be provided except to the extent that:
Where we are not required to provide you with access to the information, we may if reasonable, consider the use of a mutually agreed intermediary to have access to the information; or provide you with a reason for the denial of access.
Should you have any queries in regard to privacy issues, please contact our Privacy Officer at:
The Privacy Officer
4 Boden Court
Windsor Gardens SA 5087
Telephone: (08) 8344 8230
Fax: (08) 8344 8231
If you wish to make a complaint because you believe that we have breached either your privacy, the Privacy Act 1988, the Australian Privacy Principles, the registered Credit Reporting Privacy Code, or a registered APP Code that binds us, please contact our Privacy Officer using the address listed above.
The Privacy Act requires that you first make your complaint to us in writing and that we are then given a reasonable time to respond to you (usually 30 days). If you make a complaint to our Privacy Officer but you are not satisfied with the response that you receive, you can then make your complaint to the Commonwealth Privacy Commissioner. Their contact details are:
The Office of the Australian Information Commissioner
GPO Box 2999
Canberra ACT 2601
Phone: 1300 363 992
Fax: (02) 9284 9666